Privacy Policy

1. Introduction

Serene Aesthetic Lab ("we", "us", "our") is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Date of birth and age
• Medical history and health information relevant to treatments
• Treatment records and photographs (with consent)
• Payment and billing information
• Emergency contact details

Sensitive Information

We may collect sensitive information including health information, which is necessary for providing cosmetic treatments safely and effectively. We will only collect sensitive information with your consent or where otherwise permitted by law.

3. How We Collect Information

We collect personal information through:

• Consultation forms and medical questionnaires
• Online booking systems and our website
• Phone conversations and in-person consultations
• Treatment records and follow-up appointments
• Photography for treatment documentation (with consent)
• Third-party booking platforms

4. How We Use Your Information

We use your personal information to:

• Provide cosmetic and aesthetic treatments
• Assess your suitability for treatments
• Maintain treatment records and medical history
• Schedule appointments and send reminders
• Process payments and billing
• Communicate about treatments and aftercare
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Marketing communications (with consent)

5. Disclosure of Information

We may disclose your personal information to:

• Healthcare professionals involved in your care
• Medical practitioners for referrals or consultations
• Insurance companies (with your consent)
• Legal and regulatory authorities when required by law
• Third-party service providers (booking systems, payment processors)
• Emergency contacts in case of medical emergencies

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Loss, damage, or destruction
• Misuse or interference

Our security measures include secure storage systems, access controls, staff training, and regular security assessments.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing treatment and care
• Comply with legal and regulatory requirements
• Resolve any disputes or claims

Medical records are typically retained for 7 years after your last treatment, or longer if required by law.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Make a complaint about our privacy practices

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website usage. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.

12. Complaints

If you have concerns about our privacy practices, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: